Effective Date: February 1st, 2026
These Terms of Service (“Terms”) govern the use of Dialbird’s services by customers who sign up for, access, or use the platform.
These Terms are entered into by and between Ramo Technologies LLC, doing business as "Dialbird", a company incorporated in Delaware, United States (“Dialbird”, “we”, “us”, or “our”), and the customer entity accepting these Terms (“Customer”, “you”, or “your”).
By creating an account, placing an order, subscribing to a plan, or using the Services, you agree to be bound by these Terms.
Dialbird is intended for business use only. It is not offered for personal, household, or consumer use.
Account means the Customer’s account used to access the Services.
Services means Dialbird’s cloud-based communications platform, including calling, messaging, AI-powered features, analytics, automations, integrations, and any related software or dashboards made available by Dialbird.
User means any individual authorised by the Customer to use the Services under the Customer’s Account.
Seat means a paid individual user licence assigned to one named User. Each Seat may only be used by the individual to whom it is assigned and may not be shared, transferred, pooled, rotated, or used by multiple individuals.
Usage-Based Charges means charges based on actual use, such as minutes, messages, numbers, AI usage, or other consumption-based activity.
Subscription Fees means the recurring fees for the plan selected by the Customer.
Fair Usage Policy means the rules in Section 6 of these Terms.
Subject to these Terms, Dialbird grants the Customer a limited, non-exclusive, non-transferable right to access and use the Services during the subscription term for its internal business purposes.
The Customer is responsible for:
The Customer must provide accurate account, billing, and contact information and keep it up to date.
Each Seat is assigned to one named User only. Each User must have their own individual login credentials. The Customer must not allow multiple individuals to access or use the Services through a single User account, shared login, shared Seat, or shared credentials.
User accounts and Seats may not be shared, transferred, pooled, rotated between individuals, or used by more than one person unless expressly authorised by Dialbird in writing. The Customer is responsible for ensuring that the number of paid Seats accurately reflects the number of individuals who access or use the Services.
If Dialbird reasonably believes that the Customer has engaged in Seat sharing, login sharing, unauthorised access, or any other use intended to avoid applicable per-user, per-seat, or usage-based charges, Dialbird may require the Customer to purchase additional Seats, adjust the Customer’s plan, apply backdated charges, suspend access, or terminate the Customer’s Account.
Where Dialbird suspends or terminates the Services due to Seat sharing, login sharing, unauthorised access, or related misuse, the Customer will not be entitled to any refund, credit, or cancellation of fees already paid or incurred. Any outstanding fees will remain payable.
Dialbird may offer monthly, annual, usage-based, or custom plans. By subscribing to a plan, the Customer agrees to pay:
Unless otherwise agreed in writing:
If the Customer adds users, numbers, seats, AI features, or other add-ons during a billing cycle, Dialbird may charge those on a pro-rated basis and roll them into future invoices.
Late payments may result in:
Unless otherwise stated in an order form or written agreement:
Either party may stop renewal by giving 3 working days' notice before the next renewal date. Cancellation or non-renewal does not remove the Customer’s obligation to pay any outstanding fees already incurred.
The Customer must not, and must not allow any User or third party to, use the Services to:
The Customer is solely responsible for ensuring its communications, call recording, SMS use, AI use, and data handling comply with all laws applicable to its business and target markets, including in the United States and United Kingdom.
Dialbird may offer plans that include bundled messaging, calling, or other usage-based features. Unless expressly stated otherwise in writing, any included usage is subject to this Fair Usage Policy. Where a plan includes SMS, usage is measured in segments rather than individual messages. This means that a single SMS may count as more than one segment depending on factors such as message length, character set, and destination.
The following monthly fair usage limits apply to outbound and inbound messaging, including SMS and, where applicable, RCS and MMS. All usage is calculated on a pooled basis across the relevant workspace:
Business Plan
Pro Plan
The following monthly fair usage limits apply to outbound and inbound calling. All usage is calculated on a pooled basis across the relevant workspace:
Business Plan
Pro Plan
These Fair Usage Limits are calculated by multiplying the number of paid users in the workspace by the applicable monthly fair usage limit under the Customer’s plan. This applies separately to each monthly billing cycle. Unused included usage does not roll over, accumulate, carry forward, or create any credit, refund, discount, or entitlement in any future billing cycle.
The Fair Usage Policy is intended to support normal business use. Where a Customer’s usage regularly exceeds the applicable fair usage limits, Dialbird may take reasonable steps to address such usage, including discussing alternative pricing, moving the Customer to a more suitable plan, or applying other reasonable measures to support fair and sustainable use of the Services.
Fair use generally means use that is:
Use may be treated as outside fair use where Dialbird reasonably believes the Customer is:
If Dialbird reasonably believes the Customer’s usage falls outside fair use or creates operational, legal, or commercial risk, Dialbird may:
Where reasonably possible, Dialbird will aim to take proportionate steps and work with the Customer before applying restrictions.
If Dialbird does not enforce this Fair Usage Policy immediately, that does not prevent Dialbird from doing so later.
Dialbird may update this Fair Usage Policy from time to time to reflect infrastructure requirements, supplier obligations, fraud prevention, legal compliance, or changes to platform usage patterns. Continued use of the Services after the effective date of an updated policy constitutes acceptance of the updated policy.
Where Dialbird provides phone numbers, messaging capabilities, voice features, AI agents, transcription, summaries, or automation tools:
The Customer must not use Dialbird for emergency services, unless Dialbird expressly states in writing that a specific emergency calling feature is supported in the relevant jurisdiction. Dialbird may suspend or withdraw numbers, messaging, or feature access where required by law, carrier rules, provider requirements, suspected fraud, or policy breach.
Dialbird may integrate with or interoperate with third-party tools, providers, APIs, AI models, telecom carriers, CRMs, and other services.
Dialbird is not responsible for:
If the Customer enables an integration, the Customer authorises Dialbird to exchange relevant data with that integration as needed to provide the connection.
As between the parties, the Customer owns its business data, contact data, call logs, recordings, messages, and other content submitted through the Services (“Customer Data”).
The Customer grants Dialbird a limited right to host, process, transmit, store, and use Customer Data as necessary to:
If Dialbird processes personal data on the Customer’s behalf, the parties may enter into a separate data processing agreement where required. The Customer is responsible for ensuring it has all lawful rights, notices, and consents needed to use the Services and submit Customer Data.
Dialbird and its licensors retain all rights, title, and interest in and to the Services, software, platform, branding, documentation, and underlying technology. Except for the limited right to use the Services during the subscription term, no rights are transferred to the Customer. The Customer retains ownership of its Customer Data. Any suggestions, feedback, or product ideas submitted by the Customer may be used by Dialbird without restriction or compensation.
Dialbird will use reasonable efforts to make the Services available, but does not guarantee uninterrupted or error-free service.
The Services may be affected by:
Dialbird may update, improve, change, or discontinue parts of the Services from time to time. Where reasonably possible, Dialbird will try to avoid materially reducing core paid functionality during an active subscription term without cause.
Dialbird may suspend all or part of the Services immediately if:
Suspension does not remove the Customer’s obligation to pay fees already due.
Either party may terminate these Terms:
Dialbird may also terminate immediately where required for legal, regulatory, fraud, sanctions, platform-protection, or account misuse (including seat sharing) reasons. On termination:
To the maximum extent permitted by law, the Services are provided “as is” and “as available.”
Dialbird does not guarantee that the Services will be:
AI-generated outputs, summaries, transcriptions, suggestions, or automations may contain errors and should be reviewed by the Customer before being relied upon. The Customer is responsible for all business, legal, compliance, and operational decisions made using the Services.
To the maximum extent permitted by law:
Nothing in these Terms excludes liability that cannot lawfully be excluded.
The Customer will defend, indemnify, and hold harmless Dialbird and its affiliates, officers, employees, and providers from claims, losses, damages, liabilities, and costs arising from:
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. The parties will first try in good faith to resolve any dispute informally. If a dispute cannot be resolved informally, the dispute will be brought exclusively in the state or federal courts located in Delaware, and each party submits to that jurisdiction.
Dialbird may update these Terms from time to time.
If we make a material change, we may provide notice by email, through the platform, or by posting an updated version on our website.
Continued use of the Services after the updated Terms take effect means the Customer accepts the revised Terms.
If any provision of these Terms is found unenforceable, the rest will remain in effect. The Customer may not assign these Terms without Dialbird’s prior written consent. These Terms, together with any order form, pricing page, service-specific terms, data processing agreement, or acceptable use policy referenced by Dialbird, form the full agreement between the parties regarding the Services.
