Find the answers you need
Get clear answers about DialBird, from setting up your number to managing calls, messages, and your team.
What is Dialbird?
Dialbird is a business phone system for web, iOS and Android. Calls, texts and voicemail live in shared inboxes, with routing, phone menus and AI agents built in.
How do I get a Dialbird number?
Sign up, choose a local, mobile or toll-free number and pick your area code. The number is live in minutes, with no contracts.
Can I port my existing number?
Yes, and porting is free. Dialbird moves your existing business number across with no downtime, so you stay reachable the whole way.
Do I need any hardware?
No. Dialbird runs in your browser and on iOS and Android, so there are no desk phones, no PBX and nothing to install.
Is there a free trial?
Yes. Every plan includes a 7-day free trial, and you do not need a credit card to get started.
How much does Dialbird cost?
Plans start at $14 per user per month. One clear price covers your calling and messaging, with no hidden fees.
Can I call international numbers?
Yes. You can call international destinations from your business number, and add numbers for the regions you work in.
How long does setup take?
Most teams are live the same day. Pick or port a number, build a call flow, and start taking calls straight away.
Can I use Dialbird on my phone?
Yes. The iOS and Android apps stay in sync with the web app, so you can answer the business line without giving out your personal number.
What is a call flow?
A call flow decides what happens when someone calls your number. You build it visually by dragging blocks like menus, ring groups, business hours and voicemail onto a canvas.
What is IVR?
IVR is a phone menu that plays a message and routes callers on the key they press, like 1 for Sales and 2 for Support.
Will editing a call flow disrupt live calls?
No. Editing creates a draft, and callers keep hitting the published version until you press Publish, so you can make changes during the day.
Can calls ring my whole team at once?
Yes. A ring group rings everyone on the number, so the first free person answers.
Can calls route differently after hours?
Yes. Set business hours on the number, then add a Business hours step to the call flow so calls branch on open or closed.
Can I forward calls to an external number?
Yes. A Forward step sends the call to any external number, such as a mobile or an answering service.
Can I record calls?
Yes. Recording can run automatically or be started during a call, with an optional announcement so callers know.
What happens if nobody answers?
You decide in the call flow. Unanswered calls can go to voicemail, play a message, or forward to another number.
Can I transfer a live call?
Yes. You can transfer a call to a teammate, and merge someone onto the call when you need a second opinion.
Can I text from my Dialbird number?
Yes. Any SMS-capable Dialbird number sends and receives texts, and the conversation is shared with the team assigned to that number.
What is a broadcast?
A broadcast sends one message to everyone on a saved contact list as private one-to-one texts. Nobody sees the other recipients, and replies come back individually.
What is RCS messaging?
RCS is the modern upgrade to SMS. It carries longer messages and sharp photos, shows read receipts and typing indicators, and puts your business name on the message. If a phone cannot use RCS, Dialbird sends a normal SMS.
Do I need carrier registration to text US numbers?
Yes. Texting US numbers requires A2P 10DLC registration. Unregistered traffic is blocked or heavily filtered by US carriers.
What can an AI agent do?
An AI agent sits at any step of your call flow with the context that step needs. It answers questions, books appointments, and hands the caller to a teammate when a person is needed.
Does AI answer all of my calls?
Only the ones you assign it. You choose which steps of which flows the AI handles, and it transfers to your team whenever a caller needs a person.
Can my team message each other in Dialbird?
Yes. Team chat is kept separate from customer conversations, and you can start a voice huddle with the people in any chat.
Can I see call analytics?
Yes. Call logs show every call, who handled it and how long it lasted, with analytics to spot patterns across your team.
How does billing work?
Dialbird is billed per user per month, starting at $14. One price covers your calling and messaging, with no hidden fees.
Explore our Help Center for detailed guides, useful resources, and answers to common questions, or get in touch with our support team if you need more personalised assistance.
