RCS upgrades the plain text message with high-quality photos, read receipts, typing indicators, and your business name on every message. When a phone doesn’t support it, your text still goes through as a normal SMS.
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RCS, or Rich Communication Services, is the modern upgrade to SMS. It carries longer messages and sharp photos instead of squeezed-down images, shows read receipts and typing indicators like a modern chat, and puts your business name on the message so customers know it’s really you. If someone’s phone can’t use RCS, Dialbird sends a normal SMS instead.
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Richer when it can. Reliable when it can’t.
Send longer text and sharp, high-quality photos instead of the squeezed-down images plain SMS allows.
See read receipts and typing indicators, so a business text feels like a normal chat instead of a shot in the dark.
Your business name shows on the message, so customers know it’s really you and not a spam number.
Use Dialbird AI alongside RCS messaging to help your team stay responsive and keep customer conversations moving.
Set its role, tone, and the business information it can use.
Give it FAQs, service details, and the information it needs to respond clearly.
Choose where AI supports customer conversations alongside your team.
Let your team step in whenever a conversation needs human attention.
Get a Dialbird number that sends text messages, or port your existing one.
Open Messages and start a conversation with your contact.
Text as you normally would, adding high-quality photos when they help.
Dialbird delivers it as RCS when the phone supports it, and as a normal SMS when it doesn’t.
RCS, or Rich Communication Services, is the modern upgrade to SMS. It supports longer messages, high-quality photos, read receipts, typing indicators, and your business name on the message.
SMS squeezes photos and shows no delivery detail. RCS sends sharp images, adds read receipts and typing indicators, and brands the message with your business name, so it feels like a real conversation.
Dialbird sends your message as a normal SMS instead, so everyone hears from you either way. You don't have to choose.
You send it the same way you send any text in Dialbird. It goes out as RCS automatically when the recipient's phone supports it.
Yes. With RCS your business name shows on the message, so customers know it's really you and not an unknown number.
Yes. RCS carries sharp, high-quality photos rather than the squeezed-down images plain SMS sends.
RCS support depends on the person's phone and carrier. When it isn't available, Dialbird automatically falls back to SMS so your message still arrives.
