Business texts that feel like a real conversation
RCS upgrades the plain text message with high-quality photos, read receipts, typing indicators, and your business name on every message. When a phone doesn’t support it, your text still goes through as a normal SMS.
Trusted by 500+ businesses
What is RCS messaging
RCS, or Rich Communication Services, is the modern upgrade to SMS. It carries longer messages and sharp photos instead of squeezed-down images, shows read receipts and typing indicators like a modern chat, and puts your business name on the message so customers know it’s really you. If someone’s phone can’t use RCS, Dialbird sends a normal SMS instead.
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Richer messages
Send longer text and sharp, high-quality photos instead of the squeezed-down images plain SMS allows.
Read receipts and typing
See read receipts and typing indicators, so a business text feels like a normal chat instead of a shot in the dark.
Branded and trusted
Your business name shows on the message, so customers know it’s really you and not a spam number.
Bring AI into your customer conversations
Use Dialbird AI alongside RCS messaging to help your team stay responsive and keep customer conversations moving.
1
Define your AI agent
Set its role, tone, and the business information it can use.
2
Add your business context
Give it FAQs, service details, and the information it needs to respond clearly.
3
Connect AI to your workflow
Choose where AI supports customer conversations alongside your team.
4
Keep your team in control
Let your team step in whenever a conversation needs human attention.
Open Messages and start a conversation with your contact.
Text as you normally would, adding high-quality photos when they help.
Dialbird delivers it as RCS when the phone supports it, and as a normal SMS when it doesn’t.
Group text
Assume every customer's phone can receive RCS.
Send from an unregistered US number and expect it to get through.
Cram a marketing blast into RCS and treat it like a billboard.
Ignore the read receipts and typing indicators that show where a conversation stands.
Broadcast
Keep your business name on the message so customers know it's really you.
Use high-quality photos where they actually help the customer.
Complete carrier registration so your business texts are trusted and delivered.
Let Dialbird fall back to SMS automatically, so everyone gets your message.
Features that work with RCS
Frequently asked questions
What is RCS messaging?
RCS, or Rich Communication Services, is the modern upgrade to SMS. It supports longer messages, high-quality photos, read receipts, typing indicators, and your business name on the message.
How is RCS different from SMS?
SMS squeezes photos and shows no delivery detail. RCS sends sharp images, adds read receipts and typing indicators, and brands the message with your business name, so it feels like a real conversation.
What if a customer's phone doesn't support RCS?
Dialbird sends your message as a normal SMS instead, so everyone hears from you either way. You don't have to choose.
Do I need anything special to send RCS?
You send it the same way you send any text in Dialbird. It goes out as RCS automatically when the recipient's phone supports it.
Will my business name show on the message?
Yes. With RCS your business name shows on the message, so customers know it's really you and not an unknown number.
Can I send photos over RCS?
Yes. RCS carries sharp, high-quality photos rather than the squeezed-down images plain SMS sends.
Does RCS work on every phone?
RCS support depends on the person's phone and carrier. When it isn't available, Dialbird automatically falls back to SMS so your message still arrives.
