Automate inbound phone conversations with a system that responds instantly, follows your business logic, and completes tasks from start to finish on every call.
Trusted by over 500+ businesses
What is a Dialbird AI Agent?
A DialBird AI Agent is an AI colleague that answers phone calls on behalf of your business. Give it a role, teach it what it needs to know, and define the jobs it should complete during a call.
It can welcome callers, answer questions, collect information, qualify enquiries, and follow the processes you set.
From incoming call to completed task
Answer every call
Your AI Agent picks up incoming calls with a greeting tailored to your business.
Understand the caller
It uses your business knowledge to answer questions and understand what the caller needs.
Follow the right workflow
The agent follows its role, rules, guardrails, and assigned jobs to move the conversation forward.
Give every agent a clear role
Create roles such as receptionist, support, sales, or something completely custom. Define who the agent is and how it should communicate.
Stay in control of every conversation
Set rules the agent should always follow and guardrails for things it should never do.
Turn conversations into action
Create jobs that tell your AI Agent what to do during a call, from qualifying a lead to collecting information or handling support requests.
Add business hours, services, pricing, policies, links, and files so it can answer callers accurately.
Put your agent live on your numbers
Connect an AI Agent to the phone numbers you choose and let it start handling incoming calls.
An AI colleague that works with your team
Always available
Handle calls when your team is busy, unavailable, or outside business hours.
Built around your business
Configure roles, greetings, knowledge, and workflows around the way your team already works.
Ready for real callers
Give customers consistent answers and a clear next step on every call.
Without AI Agent
With Dialbird AI Agents
Add an AI colleague to your phone lines
1
Dialbird’s AI agent picks up calls
2
books and reschedules appointments
3
answers the routine questions like hours and directions
4
and warm-transfers anything that needs a person to your front desk
Answers and routes
Books appointments
Warm-transfers to your team
It works only on the calls and lines you switch it on for
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Frequently asked questions
What is a DialBird AI Agent?
A DialBird AI Agent is an AI-powered phone agent that can answer incoming calls, use your business knowledge, follow defined rules, and complete assigned jobs during conversations.
Can I create different AI Agents for different purposes?
Yes. You can create multiple agents and give them different names, roles, greetings, and responsibilities.
Can I control what the AI Agent can and cannot do?
Yes. Roles include rules and guardrails so you can define what the agent should always do and what it should never do.
What information can an AI Agent use?
You can build a knowledge base using written information, links, and uploaded files. Agents can draw on this knowledge during calls.
What are Jobs?
Jobs are predefined tasks or instructions your AI Agent can follow during a call, such as qualifying a caller, collecting information, or handling a support process.
Can I use an AI Agent on my existing DialBird numbers?
You can choose which DialBird phone numbers an agent should be live on from within the agent settings.
